We hope that you are happy with your purchase. You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The customer will be responsible for paying the full postage for any returns made where the return is not a result of our error (you need to change the size, etc.).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
All returns should be sent back via Royal Mail to following address:
Returns, Army Rugby Union, Mackenzie Building, Fox Lines, Queens Avenue, Aldershot, Hants, GU11 2LB
We recommend that you obtain Proof of Posting and take out adequate parcel insurance to cover against consequential loss by the Post Office, the ARU cannot be held liable for the loss of any returned items/parcels.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can currently only process and ship orders to addresses within the UK and BFPO.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We send all orders by Royal Mail Recorded Delivery service.
If you are within our normal delivery area (UK and BFPO addresses) allow up to 14 working days for delivery from receipt of your order by the Army Rugby Union Shop. Delivery at specific times (i.e. Saturday AM) cannot be guaranteed.
Please note that we cannot accept responsibility where either the customer has requested that the parcel be left outside or at an address of multiple occupancy and the parcel is signed for by someone other than the person the parcel is addressed to.